ACE: Visitor Services Technician – Okefenokee National Wildlife Refuge – Folkston, GA

American Conservation Experience
Folkston, GA
Job Category
$500/week and free housing provided
Start Date
Last Date to Apply
Summary: American Conservation Experience, a Nonprofit Conservation Corps, in partnership with the U.S. Fish and Wildlife Service is seeking ONE Visitor Services Technician to assist in support of refuge visitor services programs at Okefenokee National Wildlife Refuge. The selected Member shall assist with providing high quality visitor services to refuge visitors throughout the term, make reservations using an online reservation system, create and send permits to customers as needed. Additionally, the member will assist with outreach activities, operate audiovisual equipment and gather information from staff members and partners regarding water levels and trail conditions and open and/or close canoe trails within the online reservation system as needed (among other duties). Okefenokee National Wildlife Refuge conserves the unique qualities of the Okefenokee Swamp for future generations to enjoy. The swamp is considered the headwaters of the Suwannee and St Mary's Rivers. Habitats provide for threatened and endangered species, such as red-cockaded woodpecker, wood storks, indigo snakes, and a wide variety of other wildlife species. It is world renowned for its amphibian populations that are bio-indicators of global health. More than 600 plant species have been identified on refuge lands. The Okefenokee National Wildlife Refuge has 353,981 acres of National Wilderness Area within the refuge boundaries. In addition, the refuge is a Wetland of International Importance because it is one of the world's largest intact freshwater ecosystems. Start Date: April 5th, 2021 (ASAP) End Date: September 24th, 2022 * 77-week commitment is required* Location: Okefenokee National Wildlife Refuge - Folkston, GA Project Website: To learn more about the Okefenokee National Wildlife Refuge please visit To learn more about the ACE EPIC Internship Program, please visit: Compensation: The ACE member will receive a living allowance of $500/week for food and incidental expenses, paid bi-weekly. Housing is provided on refuge free of cost. Public Land Corps Hiring Authority: This position is authorized by the Public Land Corps (PLC) Act of 1993 and expanded by the Public Lands Service Corps Act of 2013. Members who meet basic requirements during their term of service may be eligible to receive their Noncompetitive Hiring Eligibility Certificate to be used when applying to future federal jobs. Requirements are: (1) Member must be between the ages of 18 to 30 and (2) Member must complete at least 640 hours on a federally approved PLC Project. More information can be provided upon request. Position Description: Makes reservations using; create and send permits to customers if needed. Serves as the primary staff member who answers the refuge's Permit Reservation Phone line, responding to the public's questions about making an overnight camping permit, the water trail system conditions and permitted routes, and generates permits for individuals utilizing Collects public use recreation fees such as camping, hunting and facility reservation fees. Safeguards and reconciles collected funds. Processes fees and reports collected from third party partners. Maintains access to and equipment (i.e. cash register and credit card machines) to process fees collected. Inventories, orders and maintains adequate collection supplies of all passes: Senior (Lifetime and Annual), Annual, Access, Military Annual, and Every Kid Outdoors. Destroys outdated passes. Completes fee collection reports annually. Serves as primary alternate for radio dispatch operation. Provides communications service for operational activities in areas such as emergency assistance, law enforcement, and firefighting support. Receives routine and emergency telephone and radio calls placed to refuge headquarters and maintains communications records including radio logs. Protects refuge natural and cultural resources by observing conditions and reminding visitors to stay out of closed or restricted areas. Reports situations which may harm resources. Follows practices appropriate to personal, visitor, and staff safety. Identifies and reports potential safety hazards to appropriate staff. Administers basic first aid when necessary. The work involves some on-site visits requiring some physical exertion such as walking over wet, rough, uneven or rocky terrain; bending, crouching, stooping, stretching, reaching, lifting, or similar activities. The work requires average agility and dexterity. The job requires mainly office work. Offices are adequately lighted, heated, and ventilated. Temperature and weather extremes may be encountered in the performance of any outdoor work. The work may require wearing protective clothing. In addition, the selected member may also perform the following duties: At the administration information desk, answers visitors' questions are usually routine and repetitive and relate largely to factual situations, such as geographical location of facilities, trails, tour routes, boat ramps, and other recreational areas. Responds to public inquiries and processes public comments received via refuge emails; phone calls and in-person inquiries. Takes care of routine matters and, on the basis of knowledge of the refuge, refers other inquiries to appropriate personnel. Personally responds to routine and non-technical requests for information. Furnishes visitors with information/literature. Inventories and maintains stock of interpretation materials, equipment, and supplies. Assists with outreach activities. Performs duties to maintain a smooth flow of work which may include the following: maintain inventory, compiling/maintaining working/reference aids or records, maintaining status records of assignments, and workload. Performs tasks involving duplication and faxing. May operate passenger vehicles and light trucks.
Qualifications: Required: Completion of a high school diploma or GED. Applicants with higher degrees are encouraged to apply. Effective communication with visitors via telephone and in person interaction; Ability to work occasionally under pressure and tight deadlines. May require skill in the operation of small boats or canoes; snow machines; or all-terrain vehicles. Knowledge of basic first aid and CPR. Communication skills that enable the employee to meet and deal effectively with persons of different social, economic, and cultural backgrounds in varied work situations. Familiarity with the mission and responsibilities of the Service, region, and refuge. Knowledge of natural sciences Ability to work independently as well as part of small teams Ability to effectively communicate with supervisor and coworkers Excellent oral and written communication skills Ability to record accurate field data Familiarity with Microsoft Office software Ability and willingness to undergo a Federal criminal background check Must have a valid driver's license, 21 years of age to drive a vehicle (due to ACE auto insurance policy), provide documentation of a clean driving record. Preferred knowledge and skills: Outstanding customer service including anticipating the needs of visitors, clear and timely communication with visitors and staff, ability to handle the unexpected, and is committed to continuously improving services. Knowledge of policies, regulations, standards, and procedures applicable to the Recreational Fee and Visitor Services programs; Knowledge of a wide range of concepts, principles, and practices of visitor services management. Ability to assist in planning, organizing and implementing wildlife-oriented recreation activities at a National Wildlife Refuge. Subject matter knowledge such as natural or cultural history, fish or wildlife habitat characteristics, techniques of resource protection and use, and rules for recreational use of Federal lands; Knowledge of the diverse range of outdoor facilities such as upland and water trails, visitor centers, campgrounds, wayside exhibits and their maintenance, in order to provide safe, wildlife-dependent recreation opportunities to visitors. Knowledge of refuge policies and procedures concerning the collection and transmittal of recreation user fees. Knowledge of fee collection operations and experience in money collection. Skill in operating and maintaining audio visual equipment. Outstanding customer service including anticipating the needs of visitors, clear and timely communication with visitors and staff, ability to handle the unexpected, and is committed to continuously improving services. ACE Emerging Professionals must be willing to represent ACE and the partner organization in a professional, positive, and enthusiastic manner. Please note: Marijuana and other controlled substances are not allowed at any time during the performance of duties or while on federal property, regardless of State law or qualified medical marijuana card status. To Apply: Please submit your resume, thoughtful cover letter, and contact for three professional/academic references to the online application page for this position here: NOTE: Early consideration will be given as resumes are received. This position may close at any time. If you have any questions regarding this position please feel free to contact ACE EPIC USFWS Recruitment and Member Manager, Dave Hecker, 801.386.1629, or EEO: American Conservation Experience provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Conservation Experience complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Contact Person
USFWS Recruitment and Member Manager, Dave Hecker
Contact Phone
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