WildCare Foundation, located in Noble, OK, is seeking an Animal Care Manager with three or more years of experience with wildlife rehabilitation including two baby seasons and at least 1 year managing other staff, fellow, interns, and/or volunteers. This is a full-time position with an established center admitting nearly 8,000 animals annually. This position reports to the Executive Director and Staff Veterinarian or Director of Animal Care, and supervises a team of staff, fellows, interns, and/or volunteers.
The Animal Care Manager will 1) efficiently and effectively manage daily wildlife rehabilitation operations in a specific department or area (mammals, birds of prey, reptiles, etc.) 2) enthusiastically and effectively train and manage staff, fellows, interns, and volunteers assigned to the same area 3) ensure all key areas of learning are met for fellows and interns they supervise 4) regularly provide support and guidance to staff, fellows, interns, and volunteers so they can successfully perform their duties to care for and rehabilitate wild animals that have been injured, are ill, or were orphaned 5) work with the manager that oversees scheduling to ensure area (or department) is fully staffed 6) identify and anticipate resources needed to provide care for the animals within the department they oversee. These duties ensure the highest standard of care is provided to our wild animal patients.
• Oversee and participate in day-to-day rehabilitative care of wildlife patients in assigned care area.
• Train, supervise, and encourage staff, fellows, interns, and volunteers assigned to wildlife care area.
• Recommend, write, and adhere to animal care policies, procedures, and protocols.
• Ensure department or area has the human and other resources it needs to accomplish the mission of WildCare and communicate those needs to the Executive Director/Staff Veterinarian or Director of Animal Care.
Duties and Responsibilities:
• Oversee all daily rehabilitative care for wildlife patients, including feeding and cleaning, examinations, treatments, diagnostic procedures, and monitoring patient’s progress in their area/department.
• Identify the need for veterinary care; participate in patient rounds and clinic procedures with the veterinarian as needed.
• Develop, improve, and implement patient protocols in area/department. Consult with the Staff Veterinarian, Veterinarian Technician/Assistant, or the Director of Animal Care about individualized rehabilitation plans for patients as well as changes that could be made in the general care of these patients.
• Model patient care including standards for cleaning, disinfecting, feeding, administration of medicine, and medical recordkeeping with the goal of minimizing pain, fear, and suffering among our animal patients.
• Ensure all protocols are being followed by staff, fellows, interns, and volunteers in their area/department.
• Perform patient admissions and intake exams as needed.
• Execute euthanasia protocols as needed and directed.
• Help evaluate patients for release, and coordinate releases with the staff member in charge of planning releases.
• Participate in all start up, cleaning and sanitation, and closing procedures as needed. While this is a managerial position, this position must be willing to accomplish the same core tasks as required of all animal care staff, fellows, interns, and volunteers.
• Maintain a humane environment for staff, fellows, interns, and volunteers as well as animals in our care.
• Train and supervise staff, fellows, interns, and volunteers. Delegate tasks appropriately based on protocols.
• Ensure patient records are updated daily and entered into patient database.
• Identify and positively communicate ways staff, fellows, interns, and volunteers can improve their knowledge and skills.
• Recognize when and what projects need to be completed. Prioritize them accordingly with other managers and the Director of Animal Care and/or Executive Director and Staff Veterinarian, and design and execute plans to get them done.
• Monitor the use of resources. Communicate staffing and other resource needs to the Director of Animal Care or Executive Director and Staff Veterinarian.
• Coordinate with manager in charge of staffing to ensure coverage of animal care in their area/departments.
• Maintain a professional and safe work environment.
• Respond to public inquiries via phone, in person, and social media as needed.
• Help develop and improve volunteer, fellowship and internship programs, including orientation packets, assigned literature, skill sheets, and training classes.
• Perform administrative duties as needed, including maintaining patient records, property count, and supply inventory lists.
• Other tasks as assigned by the Director of Animal Care or Executive Director.
This position supervises two or more staff, fellows, interns, or volunteers.
• Bachelor's Degree (BA/BS) from a four-year college in biology, ecology, or a related field or university or an associate degree in a related field such as a Veterinary Technician desired. Relevant and direct experience will be considered in lieu of a degree.
• At least 3 years of experience in wildlife rehabilitation including two baby seasons with at least one year of management experience (supervising other staff, volunteers, fellows, or interns).
• Demonstrated ability to develop and follow care protocols and attend to details.
• Ability to effectively manage a wide array of tasks, projects, and responsibilities related to the intake, assessment, and ongoing care of a diverse array of animal species native to Oklahoma.
• Ability to provide training and guidance to staff and interns.
• Customer service skills essential for intake and interactions with the public and volunteers as well as the ability to work with diverse people and groups.
• Must be able to work a flexible schedule to accommodate influx of animals during certain times of the year.
• IWRC Wildlife Rehabilitation certifications considered a plus.
• Attendance and Dependability - Consistently at work and on time. Follows instructions and responds to management direction. Provides consistent, timely, high-quality work. Follows through on commitments. Uses time efficiently. Takes responsibility for own actions.
• Customer Service - Treats customers (internal and external) with respect and courtesy. Shows interest in, anticipates, and responds timely to customer needs and concerns. Responds appropriately to and resolves difficult and emotional situations. Seeks ways to improve service delivery.
• Diversity - Enthusiastically works with all employees, regardless of race, ethnicity, gender, sexual orientation, culture, and age. Values contributions of people from diverse backgrounds. Demonstrates respect for opinions and ideas of others. Shows awareness of and sensitivity to cultural and individual values.
• Ethics - Tells truth and is honest in all dealings. Avoids situations and actions considered inappropriate or which present a conflict of interest. Upholds organizational values. Does not misrepresent self or use position or authority for personal gain.
• Teamwork - Listens and responds constructively to others' views. Gives and welcomes feedback. Provides assistance to others when they need it. Shares expertise. Acknowledges others' effort and contribution. Puts success of team above own interests. Creates a positive work environment.
Essential Functions, Physical Demands, and Work Environment:
The majority of WildCare’s facilities are outdoors. Therefore, candidates for this job must be able to:
• Work indoors and outside in all seasons and in all kinds of weather conditions.
• Will participate in team lifting of animals, weighing up to 300 pounds. Must be able to lift/carry up to 50 pounds on own.
• Walk on uneven, natural terrain.
• Must be able to safely restrain dangerous animals.
• Must be able to walk, stand, kneel, and crouch.
• This position relays heavily on all senses every day to evaluate patients.
• Vision, hearing, and hand-eye coordination are essential for examining and working with wildlife species.
• Potential exposure to isoflurane, x-rays, hazardous chemicals, zoonotic and other contagious diseases, and medical drugs.
• There will be computer work.
The Animal Care Manager should have a solid knowledge of natural history and a strong base of husbandry of common patients (wild animals). They must be able to work long days in a hectic environment while maintaining a positive attitude. They should communicate effectively. They are as responsible for the oversight of the actions of all staff, interns and volunteers in their area/department as if they were performing the task themselves. They should serve as a role model for the compassionate and dedicated care their animal patients should receive.
The Animal Care Manager should hold themselves and their team members to a high standard when it comes to providing quality care for their animal patients—this includes tasks related to cleaning and disinfecting animal shelters, feeding equipment, and medical equipment and be willing to change policies and procedures as new information, research, or evidence comes to light. But they should also serve as a model for the humane and respectful treatment of other staff, fellows, interns, and volunteers creating a kind and empowering work environment while upholding the highest standards of care for animal patients. They should be detail oriented. They should recognize their limitations and know when to ask for help, whether it be in completing a routine task or determining the best course of treatment for an animal patient.