Customer support in Chicago, IL

Agency
Jobba Trade Technologies
Location
Chicago, IL
Job Category
Full time Positions
Salary
TBD
Start Date
07/12/2021
Last Date to Apply
07/07/2021
Website
https://jobba.com
Description
Our growing roofing software company is currently expanding our customer success team and looking for a Customer Success Manager. Responsibilities include: Build trusted advisor relationships by understanding customer challenges, provide ongoing support, issue handling & resolution and ensure closed-loop customer communication Ensure that customers are finding value in our services and using our solutions effectively Identify & Drive expansion opportunities through product usage and adoption Lead implementation and training for the transition from sale to account management Deliver exceptional customer experience; be an advocate for customer POV; and collaborate with internal teams to achieve both. Work closely with Professional Services teammates to meet quarterly goals & regularly Listen to our customers. Create with them customer success plans to achieve their objectives. To learn more please visit our careers page: https://jobba.com/careers/ Apply only to the email provided. Thanks!
Qualifications
Understanding of Internet and web applications with a desire to learn new technologies (HubSpot, Jira, Customer Success Box, Google suite, online storage, etc.) Excellent communication, listening, training and presentation skills 3-5 years experience in customer success or account management role Take personal accountability for workload and projects (Want to own your work!) Previously worked with customers supporting or implementing technology solutions a plus Experience working at construction or roofing company a plus Bachelor’s degree preferred
Contact Person
Human Resources
Contact eMail
Bookmark the permalink.

Comments are closed.