Customer support in Chicago, IL

Jobba Trade Technologies
Chicago, IL
Job Category
Full time Positions
Start Date
Last Date to Apply
Our growing roofing software company is currently expanding our customer success team and looking for a Customer Success Manager. Responsibilities include: Build trusted advisor relationships by understanding customer challenges, provide ongoing support, issue handling & resolution and ensure closed-loop customer communication Ensure that customers are finding value in our services and using our solutions effectively Identify & Drive expansion opportunities through product usage and adoption Lead implementation and training for the transition from sale to account management Deliver exceptional customer experience; be an advocate for customer POV; and collaborate with internal teams to achieve both. Work closely with Professional Services teammates to meet quarterly goals & regularly Listen to our customers. Create with them customer success plans to achieve their objectives. To learn more please visit our careers page: Apply only to the email provided. Thanks!
Understanding of Internet and web applications with a desire to learn new technologies (HubSpot, Jira, Customer Success Box, Google suite, online storage, etc.) Excellent communication, listening, training and presentation skills 3-5 years experience in customer success or account management role Take personal accountability for workload and projects (Want to own your work!) Previously worked with customers supporting or implementing technology solutions a plus Experience working at construction or roofing company a plus Bachelor’s degree preferred
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Human Resources
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