Georgia Sea Turtle Center Guest Programs Specialist

The Georgia Sea Turtle Center
Jekyll Island, Georgia
Job Category
Part Time Vacancies
Status: Regular Part-time, Hourly Pay: $13.41 per hour
Start Date
Last Date to Apply
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist. Job Summary: Welcome and greet arriving guests into the Georgia Sea Turtle Center (GSTC), providing first point of contact assistance, through information sharing and wayfinding. Explaining our exhibit path to the guests and answering any questions on how best to experience the facility and exhibits. The individual is focused on hospitality with creating a welcoming environment engaging with our guests in answering questions and thrive in a dynamic and fast paced environment. Description of Duties: Greets guests into the GSTC in a friendly, professional manner at the main entrance and entrance into our learning center. Ability to explain the journey card to guests and what programs are scheduled for the day. Assists with daily operations including opening and closing, email, answering phones, group check-in, and customer service Perform transactions through point of sales system. Performs light custodial duties with our exhibits. Promotes GSTC membership and adoption programs. Assist guests with donations and reserving paid programs from our kiosk. Provides guests with general information about GSTC operations and events/programs. Serve as a credible source of information; answer guest questions and give directions, ensuring that GSTC guests receive assistance and accurate information as needed Ensures that each guest receives outstanding guest service by providing a guest-friendly environment and having excellent exhibit knowledge. Communicates with others immediately when responding to an incident or an emergency Ensures both guest and animal safety through the implementation of GSTC rules and regulations Contributes as a reliable, friendly, and helpful team member and representative of the GSTC Assist with miscellaneous tasks as assigned.
General Knowledge, Skills and Abilities: This position must have excellent oral communication skills and the ability to interact cheerfully with guests while working under considerable pressure in crowds and with difficult guests. Performs multiple tasks simultaneously, calmly, and efficiently in a high-pressure setting. Familiarity with cash handling. Uses independent judgment, personal experience, and training to ensure quality guest interactions and exceptional customer service according to policy Team player with excellent interpersonal and written communication skills Self-motivated; ability to self-manage time to ensure that all primary responsibilities are met. Outgoing and demonstrates enthusiasm. Ability to maintain effective working relationships with all levels of the organization. Minimum Qualifications: 18+ years of age High school diploma or equivalent Valid driver’s license CPR and First Aid certified or the ability to gain certification. Flexible availability is required including weekends and holidays. Available to work based on seasonal fluctuations and GSTC guest activity levels. One (1) year of experience engaging visitors in a museum, zoo, or hospitality setting; or an equivalent combination of education and experience that demonstrates the ability to do the job. Physical Requirements/Working Conditions: Exert up to 35 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects. More than 50% of the typical workday may be spent walking, sitting, standing and using repetitive motions of the wrists, hands or fingers. Between 25% and 50% of the typical workday may be spent climbing stairs, pushing and pulling. Less than 25% of the typical day is spent balancing, stooping and/or crouching, kneeling, reaching. Sensory abilities required include vision, touching and feeling with more than 50% of the day spent communicating including talking and hearing. Must have visual clarity for both close range work such as computer use and reading and distance such as operating motor vehicles and determining the accuracy, neatness, and thoroughness of work assigned. Work will be conducted inside the exhibit gallery and in an outside pavilion, which will include exposure to extreme heat, high humidity and occasionally adverse weather conditions. Will be exposed to hazards such as moving mechanical parts and moving vehicles. May be subject to atmospheric conditions such as fumes, oils, odors, dusts, mists, or poor ventilation. Noise levels are generally considered normal. This position provides on-the-job training. This description of job responsibilities is intended to reflect the major responsibilities and duties of the job. It is not intended to describe minor duties or other responsibilities that may be assigned occasionally. This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If the email confirmation is not received, the applicant may contact Human Resources at 912-635-4081 for confirmation; however, due to the volume of applicants received, we cannot provide information on the application status after receipt. Applicants who need assistance to accommodate a disability may request accommodation by contacting Human Resources at 912-635-4081. All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background checks requires credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying. Jekyll Island Authority is a Drug-free Workplace and an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, veteran status, or any other status protected by law.
Contact Person
Brandy Dow
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