While this is a temporary position, opportunities will exist to capitalize on the extensive training received to apply for permanent positions within CPW. This position is in-person in Denver, CO, Mon. through Fri., 8 am to 5 pm. Position accrues sick leave. Flexible start date. Multiple openings.
The License and Pass Temp will primarily help the Disability and Refunds Coordinators with heavy workloads during this time, but will also assist all License, Reservations & Customer Operations staff with various assignments and job shadowing, including but not limited to the following:
Greeting customers at our front desk. Answering the phone and forwarding the calls to the appropriate CPW staff.
Processing disability licenses, passes, and ADA accommodations to approved customers. This will include learning the regulations and statutes applicable to those programs and the processing steps.
Organizing refund and restoration of preference point requests. This will require learning the regulations applicable to the refunds program and the processing steps.
Learning the Integrated Parks and Wildlife System (IPAWS) license and pass system.
Completing IPAWS administrative tasks such as merging duplicate customer records.
Helping contact customers whose mail has been returned as undeliverable to our office.
Looking for process improvements or efficiency opportunities and providing proposals to the team.
The ideal candidate will have an interest in the parks, wildlife, and/or the outdoor recreation profession. Experience with databases, email, and internet research is preferred. Candidates should also be well organized, detail-oriented, have excellent communication skills (verbal and written), able to work independently, multi-task effectively, and possess an overall positive attitude. Associate's or Bachelor's degree preferred but not required.