Wildlife Safari Coordinator-California

Cheesemans' Ecology Safaris
Los Gatos, CA, USA
Job Category
Full time Positions
20.16 to 21.22 per hour to start
Last Date to Apply
Cheesemans’ Ecology Safaris seeks an adept, organized, resourceful Wildlife Safari Coordinator with impeccable attention to detail, excellent communication skills, and a commitment to excellent customer service. You will ensure the quality and integrity of Cheesemans’ tours by overseeing and executing tour administrative tasks, collaboratively assisting other coordinators, and interacting with clients to provide an exceptional experience that increases overall client satisfaction. A strong commitment to continuously improve knowledge of Cheesemans’ tours and contribute ideas and talents to make Cheesemans’ a premier wildlife safari company are vital. This position reports directly to the CEO. Duties and Responsibilities • Build and maintain strong rapport with clients, operators, and leaders • Impeccably manage all details of client reservations, including things like sending reservation materials, requesting information from clients, and maintaining notes on client communications • Perform general office support, including things like data entry, payment processing, answering phones, and auditing database for errors and oversights • Secure tour reservations with operators and leaders in a timely manner • Create and update tour itineraries and annual travel guide to tempt travelers • Manage tour budgets • Create, update, and send trip materials to participants • Send participant information to operators and leaders • Keep up with tour/information inquiries in a way to entice travelers • Maintain quality control of company policies for standardized document formatting and content • Perform after hours, on-call work
• Bachelor’s degree or equivalent work experience • Enthusiasm for Cheesemans’ Ecology Safaris’ mission • Strong organizational skills • Impeccable attention to detail while conscious of the bigger picture • Ability to prioritize and manage multiple tasks • Takes initiative and ownership of responsibilities and deadlines • Excellent critical thinking skills • Ability to work effectively as part of a team • Ability to write for publication, including translating sometimes complex information into easily readable text (copy writing and editing experience a plus) • Committed to providing the highest quality customer service • Experience working in a small, fast-paced office environment with many interruptions • Proficiency with computers and related software applications, especially Microsoft Word and Excel • Technical aptitude to learn new technologies, software systems, etc. • Competency with math and basic accounting • Passion for travel and wildlife, international and domestic travel experience is a plus • Travel agent, travel specialist, etc. experience is a plus • Project management experience is a plus • Customer service experience is a plus • Sales or marketing experience is a plus Job Terms and How to Apply This is a full-time, non-exempt position located in our Los Gatos office. Compensation based on aptitude and experience, but starting at $20.16 to $21.22 per hour, including travel opportunities, paid sick and vacation time, health insurance, and SIMPLE IRA. Please follow application instructions on our website (www.cheesemans.com/jobs).
Contact Person
Gina Barton
Contact eMail
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